We take great satisfaction (and concrete steps) in meeting our users’ expectations! That’s why we are excited to announce that some of the popular feature requests have been rolled out as part of our recent launch release. Here’s a list of some of those features. Do keep your feedback and requests rolling in via the feedback forum (accessible via the “feedback” button on the left).
Pre Chat form
This is useful for businesses who want to know the customer’s name, email and enquiry prior to chatting, and was the feature request with the most number of votes on our feedback forum.
112 votes
IP & User Blocking
Gives a peace of mind for support staff who frequently encounter spammers and abusive users
36 votes
Listen into chat
Administrators can monitor ongoing conversations and ‘listen in’ on the chat, simply by clicking on the conversation.
24 votes
Invisible Chat Bar
Hide Chat bar when all agents are offline. Another relatively popular feature amongst our users.
19 votes
Email Chat Transcript
Customers can now email the chat transcript to themselves!
6 votes
We have upgraded to more secure and reliable servers @ VPS.net, which means a faster loading time users in Europe and North America.
