Earlier today, our hosting provider VPS.net had experienced disk failure on the Storage Area Network (SAN) where we were hosted on, causing our service to go down. Because of that, we also had to take some time to reboot the tables and get the service up. For more information on the failure, you can get it directly from VPS.net here: http://status.vps.net/?p=136.
Please accept our apology for this downtime. We take your business very seriously and we hope to retain your trust in our service. For a start, we have been in making preparations over the last 3 weeks to move to a dedicated server, and it is projected to be set up by next week. With dedicated hosting, we will not be impacted by problems with the SAN.
For customers using our ‘business’ package which has a minimum service level guarantee, rest assured that we will be crediting your account based on the amount of downtime. This will be done within a week.
